At Wisphorizon, we are committed to providing high-quality products and excellent customer service. We understand that sometimes issues may arise during your online shopping experience, so we’ve developed the following return policy to protect your rights.
No-Reason Returns
In accordance with international e-commerce regulations, you can request a refund within 14 calendar days of receiving your product without providing a reason. We will process the full refund within 7 business days of receiving the returned item.
The refund will be issued to the original payment method or account used for the purchase. If you paid in cash, we will refund you via bank transfer or by mailing a check.
Exceptions
The following items are not eligible for a no-reason return:
- Used or Damaged Products: If the product has been used or shows visible signs of damage, it will not qualify for a no-reason return. This includes:
- Damage to the product’s appearance, functionality, or performance
- Removal or loss of product labels, tags, or packaging
- Missing accessories or components
- Product Packaging or Labels Removed: If the product’s packaging or labels have been torn or removed, we cannot verify the original condition and it will not qualify for a return.
- Custom or Personalized Items: Items customized to your specifications cannot be resold and do not qualify for a no-reason return.
- Perishable Items: We cannot accept returns for perishable goods, hygiene products, or other items that are unsuitable for return due to health and safety regulations.
Return Procedure
To return a product, please follow these steps:
Contact Us: Within 14 calendar days of receiving your product, log in to your Wisphorizon account or contact our customer service team to request a return. Provide your order number, product details, and the reason for the return.
Return Instructions: We will provide you with the return address and instructions. Please return the product in its original, undamaged condition, including all packaging and accessories, and retain proof of shipment.
Refund Processing: After we receive the returned item and verify it meets the return criteria, we will process your refund within 7 business days. If the product does not meet the criteria for a return, we will inform you and offer alternative solutions.
Additional Information
- Condition of Returned Products: Ensure that the product is returned in its original, undamaged condition, including all packaging, accessories, and labels. We reserve the right to refuse returns for used or damaged products.
- Exclusions: Custom products, perishable goods, or items with hygiene concerns may be excluded from the return policy. We will clearly indicate any exclusions in the product details or order confirmation.
If you have any questions or need assistance with the return process, please feel free to contact our customer service team at [email protected].
Thank you for your understanding!